Privacy Policy

Last Updated: 09/30/2025

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At PM Home Remodel, your privacy is a priority. We are committed to protecting the personal information you share with us and ensuring that it is used responsibly, securely, and transparently.

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1. Information We Collect

When you request a quote, submit a form, interact with our website, chatbot, AI assistant, or contact us directly, we may collect the following:

• Name, phone number, email address, and home address

• Project details, preferences, or uploaded files/images

• Communication history, including SMS, calls, or chatbot interactions

• Any other information you choose to provide

2. How We Use Your Information

We use your information solely to:

• Provide the services you request (e.g., estimates, consultations, project updates)

• Communicate with you through SMS, phone, email, or AI-powered chatbots for scheduling and support

• Improve our services, website, and customer experience

• Send appointment confirmations, reminders, and service-related follow-ups

We will never sell, rent, or share your personal information with third parties for marketing or unrelated purposes.

3. Consent & Communication

By providing your phone number or email through our website, chatbot, or over the phone, you consent to receive communications from PM Home Remodel, including text messages related to scheduling and project updates.

• You may opt out of SMS messages at any time by replying STOP.

• Reply HELP for assistance.

• You may also request to update or withdraw consent by contacting us at info@pmremodel.com.

4. Internal Use Only

All personal data is stored securely and accessed only by authorized personnel strictly for business purposes related to PM Home Remodel.

5. Data Protection & Security

We implement appropriate technical, administrative, and organizational measures to safeguard your data against unauthorized access, alteration, or loss.

6. Your Rights

You have the right to:

• Request access to your personal data

• Correct any inaccurate information

• Request deletion of your personal data (where legally permitted)

• Withdraw consent for communications at any time

To make a privacy-related request, please email us at info@pmremodel.com.

7. Cookies & Analytics

Our website may use cookies and analytics tools to improve functionality and understand user behavior. These tools do not collect personally identifiable information and can be disabled in your browser settings.

8. Legal Compliance

We comply with all applicable privacy and data protection laws, including but not limited to:

• The California Consumer Privacy Act (CCPA)

• The General Data Protection Regulation (GDPR), where applicable

• State and federal privacy regulations covering SMS and digital communications

9. Policy Updates

We may update this policy from time to time to reflect changes in our practices. Any updates will be posted on this page with the updated revision date.

Questions?

If you have any questions or concerns about this policy, please contact us at:
📧 info@pmremodel.com
📞 Office: (443) 272-4685